FAQs
Frequently Asked Questions
At Amivie Jewelry, we believe luxury should come with confidence and clarity.
Below you’ll find answers to our most common questions — from shipping and returns to materials and care.
Orders & Shipping
How long does shipping take?
Shipping times depend on your location and the product ordered. Most orders are processed within 1–3 business days and delivered within 4–7 business days.
Do you ship internationally?
Yes, we ship worldwide! International delivery times vary depending on your country’s customs and courier services.
Will I have to pay customs or duties?
For international orders, customs fees, import duties, and local taxes may apply and are the customer’s responsibility. These charges are not controlled by Amivie Jewelry.
Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with tracking details. Please allow 24–48 hours for tracking information to update.
What if my package is delayed?
While most orders arrive on time, delays may occasionally occur due to courier or customs processes. Unfortunately, Amivie Jewelry cannot be held responsible for courier delays, but our support team will help you track your order if needed.
What if I entered the wrong shipping address?
Please contact info@amivie-jewelry.com as soon as possible. If your order has not yet shipped, we’ll do our best to update your address. However, Amivie is not responsible for undelivered orders due to incorrect or incomplete addresses.
Returns & Exchanges
Can I return my jewelry?
Yes! Returns are accepted within 30 days of delivery for unworn items in their original packaging. Earrings cannot be returned due to hygiene regulations.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer. Returns must be sent to the original shipping location.
How do I start a return or exchange?
Simply email our support team at info@amivie-jewelry.com with your order number, and we’ll guide you through the process.
How long does it take to receive a refund?
Once we receive and inspect your return, refunds are processed within 5–10 business days to your original payment method.
What if my jewelry arrives damaged or incorrect?
Please contact us within 7 days of delivery with your order number and clear photos of the item and packaging. We’ll resolve the issue promptly.
Materials & Quality
What materials do you use?
Amivie jewelry is crafted from high-performance, hypoallergenic, and tarnish-resistant materials designed to withstand daily wear.
Is your jewelry water-resistant?
Yes! Our pieces are water-resistant, so you can wear them with confidence. However, we recommend avoiding prolonged exposure to water or chemicals to preserve their brilliance.
Is Amivie jewelry hypoallergenic?
Yes, all our pieces are hypoallergenic and safe for sensitive skin.
Will my jewelry tarnish or fade?
Our jewelry is made to last, but to keep it looking its best, store it in your Amivie pouch and avoid direct contact with perfumes, lotions, or chlorine.
Jewelry Care
How should I care for my jewelry?
Gently wipe your jewelry with a soft cloth after each wear and store it in the Amivie jewelry pouch provided. Avoid exposure to harsh chemicals and prolonged moisture.
Can I shower or swim with my jewelry?
Light water contact is fine, but we recommend removing your jewelry before swimming or showering to extend its life and shine.
Gifting & Packaging
Is Amivie jewelry gift-ready?
Yes! Every order arrives in a signature Amivie gift box with a soft jewelry pouch, making it perfect for gifting.
Can I include a gift message?
Currently, gift messages can be added in the “Order Notes” section at checkout. We’ll ensure it’s included in your package.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and make a perfect last-minute gift.
Payments & Orders
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, and other secure payment options offered at checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed securely through trusted third-party providers.
Can I modify or cancel my order after placing it?
We begin processing orders immediately to ensure fast delivery. Please contact info@amivie-jewelry.com as soon as possible if you need to make changes.
Customer Support
How can I contact Amivie?
You can reach us anytime at info@amivie-jewelry.com. Our Amivie Concierge Team is available 24/7 to assist you.
Do you offer influencer or affiliate opportunities?
Yes! We collaborate with creators and influencers around the world. You can apply via our Influencer Page to join our community.
Other Common Questions
Where are you based?
Amivie Jewelry operates globally with fulfillment partners in several locations to ensure fast and reliable delivery.
Do you restock sold-out pieces?
Yes, many of our bestselling pieces are restocked regularly. Sign up for our newsletter or click “Notify Me” on the product page to receive updates.
Are your pieces sustainable or ethically made?
We take pride in responsible production practices and work with trusted suppliers who uphold ethical standards in materials and craftsmanship.
Still Have Questions?
We’re always here to help.
Contact our team anytime at info@amivie-jewelry.com — we’ll be happy to assist you.